Store Policies

 

How To Return An Item
Your item must be in its original unused condition to be returned. Your must return the item within 10 days of your purchase.
1. Please email al.soares@live.com to request a refund and we will assign you a tracking number.
2. Mail your returned item to:
     Shockmount
     PO Box 112
     Rehoboth, MA 02769
3. Include in your package a signed letter stating the reason for your return and the original receipt.
 

Return Exceptions
Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Restocking Fee
All items are subject to a 20% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

Exchanges
You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.
 

Shipping Policy
Turnaround
All orders are shipped within 48 hours Monday - Friday 8am - 5pm.

Carriers
We use the USPS to deliver our orders.

Order Tracking
When a tracking # is provided by the shipping carrier, we will update your order with the tracking information.

Shipping Rates
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Privacy Policy

This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.

What Information Do We Collect?
We only collect information that we need that is related to your order. This includes your:
Billing Address
Shipping Address
Email Address
Credit Card Information
In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.

How Is My Information Used?
Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.

Security and Storage
Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.

Cookies and Browser Information
Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.

 

*Warranty does not cover modified, misused, or otherwise tampered with product. Customer responsible for all shipping charges.